What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Confused how to identifiy if my payment was successful?

    Asked by CTSFF on April 10, 2012 at 02:45 PM


    I just found jotform. Great service if everything works as hoped. I have set up my account with my dropbox account. I need my account to allow video file uploads as large as 2GB. I upgraded my account to premium and received the following reference number via email. Order Reference Number: 44582083

    I have since tried to uploaded a film file (mov) that was 400MB in size, but it failed. Upon review of my account it is still referencing the 'Free' version.

    I'd be grateful if you can provide me with more information,


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    Answered by pinoytech on April 10, 2012 at 03:18 PM


    Have you tried already deleting your browser cache and cookies? If not, please give a try. Log out from your Dropbox account, delete browsing cache and cookies then log back in.

    Thank you!