What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing Submissions

    Asked by thespringscamp on August 19, 2016 at 11:01 AM

    Two days ago I downgraded to the free versions and still had till tomorrow on my bronze account.  It deleted all my submission besides the first newest 500 and so I payed for another month thinking they would be back on my account but they are not.  I need my submissions back immediatley.  I need stuff off them.  Techinally I was still on the bronze account and should not have been deleted yet.  Please respond.  Thank you!

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    JotForm Support

    Answered by BDAVID on August 19, 2016 at 12:43 PM

    Your submissions have been restored. Open a new thread if you need anything else, we will be glad to assist you.