What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Problem with downloading a report with many submissions

    Asked by MADABOUT on November 18, 2010 at 07:29 AM

    Please sort out the download facility.  I am trying to retrieve 508 record entries this week.  Your support team seem to ignore my requests and I am a little irritataed at the moment.

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    JotForm Founder

    Answered by aytekin on November 18, 2010 at 11:40 AM

    Can you provide details about the report you were trying to download? Please let us know which form you have this problem with and if you are trying to download it from submissions page or from reports. Exactly which report? Exactly what was the URL?

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    Answered by MADABOUT on November 04, 2011 at 07:15 AM
    It is NOT the report that I wish to download, I wish to access the files that were submitted in posting.I pull off the data each day, and save on a server here. I introduce records into an offline database. Uploads is a simple string that references the file. To view the upload, I script a button that launches default browser with the full reference in the address bar. it is only today that I am having a problem. Sometimes the file can be found in IE but seldom in Firefox.This link, for instance took 8 minutes and 3 calls to retrieve.http://www.jotform.com/uploads/MADABOUT/12982230995/186127318213105831/img085.jpg
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    Answered by MADABOUT on November 04, 2011 at 07:18 AM
    It is NOT the report that I wish to download, I wish to access the files that were submitted in posting.I pull off the data each day, and save on a server here. I introduce records into an offline database. Uploads is a simple string that references the file. To view the upload, I script a button that launches default browser with the full reference in the address bar. it is only today that I am having a problem. Sometimes the file can be found in IE but seldom in Firefox.This link, for instance took 8 minutes and 3 calls to retrieve.http://www.jotform.com/uploads/MADABOUT/12982230995/186127318213105831/img085.jpg
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    JotForm Support

    Answered by liyam on November 04, 2011 at 07:58 AM

    Thank you for providing us a link of the file which you're having trouble downloading.  I'm sure Aytekin was addressing on another issue when he replied to your post, a year ago.

    If the file retrieval hangs up, it is suggestible that you clear your cache and try downloading again.  I will also submit a ticket to our development team and let them handle this concern on your file retrieval issue.

    Thank you for your patience and understanding.

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    Chief Technology Officer

    Answered by eee on November 04, 2011 at 09:07 AM

    The problem is fixed by now,

    Thank you for your patience.