Why I'm not receiving submission emails?

  • Profile Image
    witavenue
    Asked on August 20, 2016 at 10:15 AM

    Hi, my email admin@witavenue.com is not in the bouncelist but its not receiving emails on the form submission, pls help



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

  • Profile Image
    Nik_C
    Answered on August 20, 2016 at 11:16 AM

    I did a test submission(please ignore the submission I made) and as you can see below, it was sent to your email:

    Please check your email and Spam/Junk folder, since it could be that submission went there.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    witavenue
    Answered on August 23, 2016 at 10:33 PM

    Hi, we still can't receive it on our godaddy email account

     

    admin@witavenue.com

     

    We also checked our spam folder, but its empty.

     

     

  • Profile Image
    EltonCris
    Answered on August 24, 2016 at 01:44 AM

    I replied to your other post here https://www.jotform.com/answers/914172. Kindly check.

    In addition, I suggest you whitelist JotForm emails, IPs and domains in your side. This might as well resolve the problem.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses