- witavenueAsked on August 20, 2016 at 10:15 AM
Hi, my email email@example.com is not in the bouncelist but its not receiving emails on the form submission, pls help
This is a re-post of a comment on How to Remove Your Email Address from Bounce List
- JotForm SupportNik_CAnswered on August 20, 2016 at 11:16 AM
I did a test submission(please ignore the submission I made) and as you can see below, it was sent to your email:
Please check your email and Spam/Junk folder, since it could be that submission went there.
Do get back to us if the issue persists.
- witavenueAnswered on August 23, 2016 at 10:33 PM
Hi, we still can't receive it on our godaddy email account
We also checked our spam folder, but its empty.
- JotForm SupportEltonCrisAnswered on August 24, 2016 at 01:44 AM
I replied to your other post here https://www.jotform.com/answers/914172. Kindly check.
In addition, I suggest you whitelist JotForm emails, IPs and domains in your side. This might as well resolve the problem.