What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I'm not receiving submission emails?

    Asked by witavenue on August 20, 2016 at 10:15 AM

    Hi, my email admin@witavenue.com is not in the bouncelist but its not receiving emails on the form submission, pls help



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

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    JotForm Support

    Answered by Nik_C on August 20, 2016 at 11:16 AM

    I did a test submission(please ignore the submission I made) and as you can see below, it was sent to your email:

    Please check your email and Spam/Junk folder, since it could be that submission went there.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by witavenue on August 23, 2016 at 10:33 PM

    Hi, we still can't receive it on our godaddy email account

     

    admin@witavenue.com

     

    We also checked our spam folder, but its empty.

     

     

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    JotForm Support

    Answered by EltonCris on August 24, 2016 at 01:44 AM

    I replied to your other post here https://www.jotform.com/answers/914172. Kindly check.

    In addition, I suggest you whitelist JotForm emails, IPs and domains in your side. This might as well resolve the problem.

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses