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Why I'm not receiving submission emails?Asked by witavenue on August 20, 2016 at 10:15 AM
Hi, my email firstname.lastname@example.org is not in the bouncelist but its not receiving emails on the form submission, pls help
This is a re-post of a comment on How to Remove Your Email Address from Bounce List
I did a test submission(please ignore the submission I made) and as you can see below, it was sent to your email:
Please check your email and Spam/Junk folder, since it could be that submission went there.
Do get back to us if the issue persists.
Hi, we still can't receive it on our godaddy email account
We also checked our spam folder, but its empty.
I replied to your other post here https://www.jotform.com/answers/914172. Kindly check.
In addition, I suggest you whitelist JotForm emails, IPs and domains in your side. This might as well resolve the problem.