What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I check unread messages or form submissions ??

    Asked by BigBootyJobs on August 20, 2016 at 10:33 AM

    I have an UNREAD message alert. I have checked my most recent submissions. 

    How do I determine which is the ONE ?

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    JotForm Support

    Answered by BDAVID on August 20, 2016 at 11:42 AM

    When you are on the submissions view, the ones that are not read will have an un-opened envelop:

    If after reading the submissions, the counter does not update, you can mark all as read:

    Let us know if you need more help.