What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is the data on my google sheet lost?

    Asked by ducanhit066 on August 22, 2016 at 12:04 AM

    hi jotform!

    why googlesheet data is lost when users sign up please help me!

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    JotForm Support

    Answered by Chriistian on August 22, 2016 at 02:47 AM

    Have you made any modifications directly to the Google Spreadsheet? Please note that modifying the spreadsheet can cause the integration to break.

    To resolve this issue, you will need to remove the current integration. Once you have removed it, you can then re-integrate your jotform with google sheets. Please note that this will create a new spreadsheet, so you will not be able to connect to the previous one. The new spreadsheet should have all the previous data and all the new data that you may receive.

    If the issue persists, please let us know.