Encrypted Form: Scale Rating field always shows a value of 1/5 in final submission

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    URI_JOT_Forms
    Asked on August 22, 2016 at 07:35 AM

    2 questions:

    1) I used 3 scale rating fields in an employee evaluation form.  The form was set up with 1-5 results.  The results show 1/5.  How do I view what the employee entered?

     

     

    2) I also encrypted the form.  I can view and print the form individually with the key I saved.  I can download the file to csv or excel... however, how do I decrypt the Excel file?

     

    Terry

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    Nik_C
    Answered on August 22, 2016 at 08:57 AM

    I cloned your form and did a test submission and this is how the result looks like in my email:

    So I'm not sure if you had something else in mind by any chance?

    Regarding the second question I opened a separate thread for you and you can find it here and we will attend it there.

    Thank you!

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    URI_JOT_Forms
    Answered on August 22, 2016 at 12:29 PM

    I'm not getting the email confirmations as they are encrypted.  When I view the submissions in the JotForm tool, I don't see the detail.  See below:

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    Nik_C
    Answered on August 22, 2016 at 12:54 PM

    You can receive submissions even when your form is encrypted.

    In that case, if you submit the form the rating will be, based on what is selected, like this:

    So, 4 will be 4/5, 3 will be 3/5 and so on:

    Hope it helps, if you have further questions please let us know.

    Thank you!

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    URI_JOT_Forms
    Answered on August 22, 2016 at 01:23 PM

    I just tested "my form" again... I input "5" on all 3 questions.  When I went to print it was fine and showed "5"... But the submission results all show "1".

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    Charlie
    Answered on August 22, 2016 at 02:54 PM

    I was able to replicate the problem, it seems like this is happening when you enable the Encrypted form feature.

    Here's how I replicated the problem:

    1. I created a new form and added a rating scale field. You can see that the encrypted form feature is enabled (it shows the green lock icon on the submit button).

     

    2. I then filled out the form: https://form.jotform.com/62346133635958 and selected 4 in the rating scale field.

     

    3. When I view my submission, you can see that all the rating scale field shows 1/5. 

     

    However, if you disable the encryption feature, the scale rating field will work as expected. Let me forward this to our developers to have it checked and fixed. Apologies for the inconvenience.

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    NeilVicente
    Answered on September 01, 2016 at 07:38 AM

    Hi,

    This is now fixed for new submissions.

    Regards,