What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment Authorization Form

    Asked by LaneFamilyReunion on August 22, 2016 at 11:17 AM

    In working on another project, I had created a jotform to collect payment information for a travel agency. The agency did not process payments, but instead collected credit card information to make a payment to a travel supplier on behalf of the Guest. The jotform account was locked for a violation of terms of service. 


    In working on a new project, I used the "New Form from Template" option, and found a form, Payment Authorization, that accomplishes exactly what the account for the other project had been locked for.


    Before I use this form, I wanted to inquire as to whether or not there had been a change to the terms of service, and if jotform can be used to collect credit card information without processing it?





  • Profile Image
    JotForm Support

    Answered by Jim_R on August 22, 2016 at 11:59 AM

    Hello! I checked your form and confirmed you're using one of our payment processors (Authorize.net) so you're not violating any of our Terms of Service. The only time you will be in violation is if you're just using plain form fields to collect credit card info.

    To enable Payment Authorization in Authorize.net, just click the gear icon on your Authorize.net widget > then set the Authorize Only dropdown to Yes

    Related guide: How-to-Enable-Payment-Authorization

    Don't hesitate to let us know if you'll need further help :)