- nrhspLauraAsked on August 22, 2016 at 01:12 PM
I am testing a two new forms and received the on screen Thank You for both. I also received the notification email that someone had submitted a form (for both). I did not receive the thank email that the person entering the form should receive.
Can you help?
- IrshadAnswered on August 22, 2016 at 02:42 PM
I am able to see system successfully sent all emails to your email address. I would suggest you to make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.
Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:
If you are facing difficulty for the email notification setup, please check the below guide: