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nrhspLauraAsked on August 22, 2016 at 1:12 PM
I am testing a two new forms and received the on screen Thank You for both. I also received the notification email that someone had submitted a form (for both). I did not receive the thank email that the person entering the form should receive.
Can you help?
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IrshadReplied on August 22, 2016 at 2:42 PM
I am able to see system successfully sent all emails to your email address. I would suggest you to make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.
Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:
https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues
If you are facing difficulty for the email notification setup, please check the below guide:
https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues