What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I did not receive thank you email when testing new form

    Asked by nrhspLaura on August 22, 2016 at 01:12 PM

    I am testing a two new forms and received the on screen Thank You for both.  I also received the notification email that someone had submitted a form (for both).  I did not receive the thank email that the person entering the form should receive. 

    Can you help?

    new form email not receive receive
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    Answered by Irshad on August 22, 2016 at 02:42 PM

    I am able to see system successfully sent all emails to your email address. I would suggest you to make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you are facing difficulty for the email notification setup, please check the below guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues