What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my customers credit card numbers not showing up?

    Asked by ALStCloud on August 22, 2016 at 04:26 PM

    Hi! Recently our jot forms have started giving us only the first and last 4 numbers of our customers card numbers

     

    example --> 1111 #### #### 2222 

     

    Any idea why this would be happening/how to fix the problem? 

     

    Thanks! 

     

    Madeline S. 

    stcloud@apricotlaneusa.com

    credit card showing up credit card numbers
  • Profile Image
    JotForm Support

    Answered by jonathan on August 22, 2016 at 06:30 PM

    Our terms prohibit collecting credit card info on plain text fields.

    It is only possible to collect credit card information without charging it. However a payment integration with any of our available payment processors is needed. Otherwise,  our anti-phishing tool will automatically suspend or disable the account.

    Here's a guide on How to Enable Payment Authorization.