What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails stopped relaying to us

    Asked by pkoops1 on August 22, 2016 at 04:39 PM

    Hi,

    Can you please check for us why emails stopped relaying to us since May 23, 2016

    for our email address contact@hmeps.org?

    Thanks,

    Myo

    mhtut@hmeps.org

     

     

    Emails emails stopped US check thanks email
  • Profile Image
    JotForm Support

    Answered by Kiran on August 22, 2016 at 07:20 PM

    I see that your email address is in our bounce list and so you are not receiving emails to this email address. I have removed it from the bounce list and you should be receiving emails without any issues.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You may check the email history log of your account by following the guide below: 

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    Please get back to us if you need any further assistance. We will be happy to help.