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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit Button Does Not Appear To Be Working

    Asked by zradguy on April 11, 2012 at 11:30 AM

    Hello, I have two forms (and a free account).  The Submit button does not appear to function correctly.  I have a user who has tried twice to submit his form but no email has been received.  I have tested twice myself with two different email addresses and nothing has come through.  I have removed the button, then recreated the button as well.

    Any ideas?  Thanks for your help.

    Paul

    Page URL:
    http://form.jotform.com/form/20521230393

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    JotForm Support

    Answered by Goldo on April 11, 2012 at 11:50 AM

    Please try to set the Sender E-mail to: noreply@jotform.com and see if that makes any difference.

    I've check our Mail Logs and seems that emails we're sent successfully.

    /var/log/jotform/amazonSES.log:[1;36m24-02-2012 08:56:16[1;37m FREE AmazonSES Sent email to education@brocade.com - MessageID:00000135afa5da16-b3ec4440-40e7-4544-8cc2-ce618de63cc3-000000/50e31747-5eef-11e1-8674-556a9629a871

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    Answered by zradguy on April 11, 2012 at 12:05 PM
    Thanks very much for your prompt reply, the user did receive a notification saying the submission had been made successfully both times he tried, though no email was received by our system.
    I deleted the submit button, saved, recreated the button, saved again and then my test email worked.
    We are having the user submit a third time to validate that the issue has been resolved.
    Thanks again!!
    Paul Zahradka
    Multimedia Developer
    Brocade University
    4 Brocade Parkway, Broomfield, CO 80021
    T. +1.720.558.3778 M. +1.720.289.2702
    www.brocade.com
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    JotForm Support

    Answered by NeilVicente on April 11, 2012 at 04:06 PM

    @zradguy

    You seem to have not followed Goldo's advice - that is, changing the Sender E-mail of your notifications to noreply@jotform.com

    Please apply this change to your forms, then get back to us if it does not solve your problem.

    (Setup & Embed > Email Alerts > Notification > Reply-To and Recipient Settings)

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    Answered by zradguy on April 11, 2012 at 04:09 PM
    Thank you for your reply, I believe the issue has been resolved by deleting and then recreating the button. Many thanks!
    Paul Zahradka
    Multimedia Developer
    Brocade University
    4 Brocade Parkway, Broomfield, CO 80021
    T. +1.720.558.3778 M. +1.720.289.2702
    www.brocade.com