Jotform with Joomla website

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    JimMcD
    Asked on April 11, 2012 at 11:43 AM

    Hello, I have put a Jotform in my Joomla website. www.tcsna.com. When some people hit the site at the home page, only part of the form shows up. You then have to 'refresh" your screen and then the entire form is made available. Most people are using ms explorer.

    Please let me know if there is anything I am missing.

    my return email: jmcdonough@tcsna.com

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    NeilVicente
    Answered on April 11, 2012 at 03:47 PM

    Your form works perfectly fine on my end (using Internet Explorer 8). This issue seems to be an isolated case and is probably caused by spotty network connection.

    Just to be safe, try re-embedding your form using iFrame codes.

    To get your form's iframe codes:

    1. Click Setup & Embed tab
    2. Click Embed Form button
    3. Choose iFrame option
    4. Copy the codes provided in the succeeding screen

    Kindly inform us how it goes from here on out. We will be looking forward to your feedback.