What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to load forms in browser

    Asked by wspeed on August 22, 2016 at 10:42 PM
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    JotForm Support

    Answered by ashwin_d on August 23, 2016 at 12:08 AM

    Hello wspeed,

    I'm sorry for the trouble caused to you.

    We did have some technical glitch where users from USA were not able to access form. This issue is already resolved and your forms should load just fine.

    I would suggest you to please test your form and get back to us if the issue persists.

    Thank you!

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    Answered by FirstPageMedia on August 23, 2016 at 12:12 AM

    It is not.  reCAPTCHA is the issue.  If it is disabled from the form, it loads fine.  If it is enabled, it takes close to 60 seconds to load, and reCaptcha doesn't appear, rending the forms useless.

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    JotForm Support

    Answered by Chriistian on August 23, 2016 at 02:08 AM

    Hello @FirstPageMedia. I noticed you have posted a thread about the reCaptcha issue. To avoid any confusion, please see my response on that thread. Here's the link: https://www.jotform.com/answers/913163. Thank you.