Why is my account downgraded to free plan?

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    Asked on August 23, 2016 at 09:21 AM

    i made a payment last week which was taken from bank card and now for some reason you have downgraded the account for the account for the second time, Order ID:160818-3942-80734. Why am i having so many problems with you ????

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    Answered on August 23, 2016 at 10:06 AM

    Hello immigrationpassportvisa,

    I did check your account and found that your account is already in economy yearly subscription plan. It seems one of my colleague have already taken care of your account issues.

    I would suggest you to please sign out form your account and then sign in again for changes to reflect.

    Thank you!