What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account downgraded to free plan?

    Asked by immigrationpassportvisa on August 23, 2016 at 09:21 AM

    i made a payment last week which was taken from bank card and now for some reason you have downgraded the account for the account for the second time, Order ID:160818-3942-80734. Why am i having so many problems with you ????

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    JotForm Support

    Answered by ashwin_d on August 23, 2016 at 10:06 AM

    Hello immigrationpassportvisa,

    I did check your account and found that your account is already in economy yearly subscription plan. It seems one of my colleague have already taken care of your account issues.

    I would suggest you to please sign out form your account and then sign in again for changes to reflect.

    Thank you!