What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Export Data: Downloaded file is 47 MB, but when I un-zip it shows folder is empty.

    Asked by buymorefans on August 23, 2016 at 03:23 PM
    I just download my form export data, and the zip folder is 47 MB but when I unzip it it says the folder is empty?
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    JotForm Support

    Answered by Kevin_G on August 23, 2016 at 06:11 PM

    I have just downloaded your file and I can see it has the data:

    Could you please download one of these programs to un-zip your file? 

    http://www.winzip.com/win/en/index.html  

    http://www.7-zip.org/  

    http://www.win-rar.com/ 

    Please do let us know how it goes.