What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is form's submission data secure?

    Asked by coverforce on August 24, 2016 at 12:29 AM

    Hi there,

    I run the digital marketing for an insurance company and I've been using your forms to capture data on our website. I am about to build a claims form, and need to be confident that our data will be secure. Could you please tell me a little bit more about how secure our client data is? I need to be able to confidently relay this back to our CEO. :)

    and company capture client
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    JotForm Support

    Answered by ashwin_d on August 24, 2016 at 03:43 AM

    Hello coverforce,

    Please noted that data received in our form is very much secure. We have cluster of server and is being monitored round the clock. Please note that it is also possible to encrypt your form's submission data by talking advantage of our "Encryption" feature:  https://www.jotform.com/help/344-What-Are-Encrypted-Forms-and-How-to-Use-Them-as-Expert 

    You may also like to know that all our forms are now by default using SSL:  https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted- 

    You can use both the features together for and your form's submission data will be secured.

    Thank you!