What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mobile users can't see form

    Asked by starcatcher8 on August 24, 2016 at 11:32 AM

    Hi, So I created an order form and put the link on my FB post to share. When I click on it from my mobile app it says Can't Connect, The link isn't working.... how can I make it to where people on their phones can access my form?

     

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    Mobile
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    Answered by Irshad on August 24, 2016 at 12:43 PM

    I have checked your recent form (https://www.jotform.com/62354142330141) in my Android based mobile. And your Form is loading properly in mobile. 

    Please let me know, if you are referring another form.

    Also please note, Facebook doesn't support the Tab option on its mobile website. So you cannot see the tab option when viewing the form fb page using mobile apps option.

    Please refer to this similar discussion thread for a workaround. Perhaps this can work for you as well.

    https://www.jotform.com/answers/858323-How-come-mobile-users-cannot-access-form-on-Facebook-page

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    Answered by starcatcher8 on August 24, 2016 at 07:14 PM

    It seems to be an issue for people with an iPhone for some reason. 

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    JotForm Support

    Answered by jonathan on August 24, 2016 at 10:25 PM

    I test your form https://www.jotform.com/62354142330141 on an iphone browser and it was working just fine 

    Were you not able to see the same? Was your form embedded on a website? If it was, please share also to us the URL of your website were the form was used so that we can also test.

    Let us know if issue persist.