Jotform is not recognizing my email

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    wynn 
    Asked on August 24, 2016 at 11:34 AM

    had problem with this about a month ago and it's doing it again. I tried to log in this morning and couldn't. I thought i might have forgotten my password so i went to password reset using wynnfree@yahoo and got the message that my email wasn't being recognized. 

    Thanks for checking out.... wynn

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    Welvin
    Answered on August 24, 2016 at 01:01 PM

    You are using two email addresses in your account and this is the reason why you cannot reset it. This is a glitch in our system before where you can add multiple email address. I've fixed it for you by using wynnfree@yahoo.com only. You should be able to reset it now.