What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is not recognizing my email

    Asked by wynn  on August 24, 2016 at 11:34 AM

    had problem with this about a month ago and it's doing it again. I tried to log in this morning and couldn't. I thought i might have forgotten my password so i went to password reset using wynnfree@yahoo and got the message that my email wasn't being recognized. 

    Thanks for checking out.... wynn

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    JotForm Support

    Answered by Welvin on August 24, 2016 at 01:01 PM

    You are using two email addresses in your account and this is the reason why you cannot reset it. This is a glitch in our system before where you can add multiple email address. I've fixed it for you by using wynnfree@yahoo.com only. You should be able to reset it now.