Uploading through forms on iPad...It works - but not all the way!

  • Profile Image
    seanmccaskill
    Asked on April 11, 2012 at 10:54 PM

    We can successfully upload attachments from the iPhone/iPad using iCab mobile, but the links to the attachments do not appear on the created PDF document.

    The form is attached to a Dropbox account. When the form is submitted, the uploaded files appear in the Dropbox along with the generated PDF, but the hot links to these files do not appear on the PDF like they normally do via submission on a PC. This appears to be a coding issue and not a functionality limitation since the files are uploading from the iPad through the form and making it into the Dropbox.

    Can you check this out for us? Many thanks! This system is great.

  • Profile Image
    jonathan
    Answered on April 12, 2012 at 07:11 AM

    Hello,

    May I request for additional details that can help us check further. Like the URL where the form was used.

    Thanks.

  • Profile Image
    seanmccaskill
    Answered on April 12, 2012 at 08:21 AM

    URL added to original post.

  • Profile Image
    jonathan
    Answered on April 12, 2012 at 04:47 PM

    Hi,

    Unfortunately, I could not recreate the same scenario due to device limitation (I do not have the mobile devices). I tried testing it both on iphone and ipad simulator, but the upload button was disabled on both cases, and I could not upload to dropbox.

    Can you confirm that you were able to make the upload using an iphone (same on screen below)?
    But on a PC regular browser, everything work though.

    Will await your response on this. Thanks. 

     

  • Profile Image
    seanmccaskill
    Answered on April 12, 2012 at 05:56 PM
    Yes, upload was made using the button you highlighted. As I said before, the uploads worked and I received the attached files into the Dropbox. The only issue was that the generated PDF did not have the links to the files that were uploaded as it normally does when uploading via PC.
    Sean McCaskill
    igus, Inc.
    District Manager - Southeastern U.S.
    Energy Chain Systems
    Charlotte, NC
    C: (704) 236-3568 | O: (704) 522-7433 | F: (704) 522-6215
    smccaskill@igus.com
    www.igus.com
    Sent from my iPhone.
  • Profile Image
    jonathan
    Answered on April 12, 2012 at 06:26 PM

    Thank you for the update Sean.

    I will have this assigned to our Next Level Support to be investigated further. I am sorry for the inconvinience it may had caused. You will be updated on any updates related on this.

  • Profile Image
    NeilVicente
    Answered on April 12, 2012 at 10:56 PM

    @Sean

    For troubleshooting purposes, can you please try uploading a file through your form using Opera Mini for iOS?

    We'd like to know if the results are the same. This will make it easier for us to track whether the bug or glitch is in our codes or in iCab Mobile's.

  • Profile Image
    seanmccaskill
    Answered on April 13, 2012 at 10:40 AM
    The upload worked using Opera. Seems to be on iCab's side.

    Thank you again for your help.
  • Profile Image
    gori-mathew
    Answered on April 13, 2012 at 10:51 AM

    We are glad to know that this solution worked!, thanks for your feedback.

  • Profile Image
    aytekin
    Answered on August 21, 2012 at 12:16 PM

    Update: We have a possible new solution for the file uploads on iphone/ipad. We have just added a new form field type under Power Tools called Filepicker.io.

    Filepicker.io is a web service that lets your users choose files from the Cloud. Basically what that means is that your users can choose files from their Facebook, Dropbox, Box, Gmail etc. accounts. There is still an option to upload files from a computer.

    So, if you use this new field type most users will upload files from their computer like before, but your users from mobile phone will have some options to pass the file through another app such as dropbox. 

    It is not a perfect solution, we wish we could just make the upload button work on iphone but unfortunately it is not possible. This solution does not make it easy but at least it makes it possible for some of your users. 

    You will need to sign-up (free for 2GB/month) with Filepicker.io and get an API key to use this feature. We have a blog post about it here:

    http://www.jotform.com/blog/61-Filepicker-io-JotForm-Let-Your-Users-Upload-Files-From-the-Cloud