What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi,I tested this procedure but when I update a record with fields hidde

    Asked by mirkolambertimigastone on August 24, 2016 at 01:40 PM

    Hi,

    I tested this procedure but when I update a record with fields hidden, the same are updated in blank.

    I've updated a record and some fields are hidden with this condition. The result was the visible fields updated correctly, the hidden fields blank!!!

    How I can correct it?

    Many Thanks



    This is a re-post of a comment on How to Show or Hide Fields on Edit URL

    hidden Updated thanks same
  • Profile Image
    JotForm Support

    Answered by david on August 24, 2016 at 02:20 PM

    Since conditions are still present when updating a submission, if you have a condition based on the referral page, since the referral page is now different, the condition would hide the fields.  I would recommend temporarily disabling the condition before making submission data edits.

    Also, make sure that "Clear On Hidden" is not enabled in your form preferences:

    Click on the "Preferences" tab, then on the "Advanced" tab.  From there, click on "Show More".  Then, change Clear Hidden Field Values to "Don't Clear".