What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not receiving submissions to my email?

    Asked by drdanrockoff on August 24, 2016 at 04:54 PM

    As of today, we are not receiving the notifications forms emailed to our email address -- applications@fultongrace.com.

    What has changed?  We need to get these forms emailed to us.  I see several have been submitted today but none have been delivered to applications@fultongrace.com.  We haven't changed anything

     

    TJ

    tj@fultongrace.com

    Page URL:
    https://www.fultongrace.com/chicago-rental-apply-online.htm

    receiving receiving forms email href mailto
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 24, 2016 at 07:12 PM

    I checked you email address in our Email Logs and I found out that it is in our Bounce list and the reason is below:

    Reason(s) : Complain about message from AmazonSES

    I removed you email from our Bounce list so you should be able to receive submissions.

    Please check this guide on how to prevent such issues and you could Whitelist our domains since that would help as well.

    We're sorry for this inconvenience.

    If you have any further questions please let us know.

    Thank you.