Cannot get unfilled fields to be omitted from emails

  • Profile Image
    Landings
    Asked on August 24, 2016 at 05:01 PM

    Having the same problem - cannot get unfilled fields to be omitted from confirmation email. The screen shown above is no longer available. I used to use it and it worked like a charm. Can you please provide a solution. Thanks!



    This is a re-post of a comment on How to Hide Empty Fields on Email Alerts

  • Profile Image
    Mike
    Answered on August 24, 2016 at 07:46 PM

    The Hide Empty Fields on Emails option is now enabled by default on new forms.

    If it is disabled on one of your current forms, you can switch to the old JotForm user interface to enable it.

    To switch to the old UI:

    https://www.jotform.com/?old

    Then, to switch back to the new UI:

    https://www.jotform.com/?test

    If you need any further assistance, please let us know.