What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot get unfilled fields to be omitted from emails

    Asked by Landings on August 24, 2016 at 05:01 PM

    Having the same problem - cannot get unfilled fields to be omitted from confirmation email. The screen shown above is no longer available. I used to use it and it worked like a charm. Can you please provide a solution. Thanks!

    This is a re-post of a comment on How to Hide Empty Fields on Email Alerts

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    JotForm Support

    Answered by Mike on August 24, 2016 at 07:46 PM

    The Hide Empty Fields on Emails option is now enabled by default on new forms.

    If it is disabled on one of your current forms, you can switch to the old JotForm user interface to enable it.

    To switch to the old UI:


    Then, to switch back to the new UI:


    If you need any further assistance, please let us know.