What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving an email notice when someone completes a form.Asked by KPWM on August 24, 2016 at 07:02 PM
I have a couple different forms I've made. I've set things up so that form submissions are sent to my personal email - and so far they are just fine. I just created a new form, and those forms submissions are not coming through. I checked to see if my email was on the bounce list, but it's not. Any suggestion why this might be happening?
For a moment, the submissions were coming through. However, the moment I deleted all the matrix questions, and added different types of questions, the form submissions were no longer showing up. I'm still seeing them as completed in my jotform, but I want them to come to my email as well.
The form titile is PWM Reunion Form and I'd like it to go to my email address Elk-Grove-MWM@kp.org.
I checked our mail logs and it looks like all the submissions were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.
I also sent a Test Email to your email address and this test was sent successfully. Please check your inbox to confirm. If the notification is not there, you can also check your spam box as they might have been sent there instead. Make sure that email@example.com is in your trusted senders list.
If the issue persists, please let us know.