Not receiving an email notice when someone completes a form.

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    Asked on August 24, 2016 at 07:02 PM

    I have a couple different forms I've made. I've set things up so that form submissions are sent to my personal email - and so far they are just fine. I just created a new form, and those forms submissions are not coming through. I checked to see if my email was on the bounce list, but it's not. Any suggestion why this might be happening? 

    For a moment, the submissions were coming through. However, the moment I deleted all the matrix questions, and added different types of questions, the form submissions were no longer showing up. I'm still seeing them as completed in my jotform, but I want them to come to my email as well.  

    The form titile is PWM Reunion Form and I'd like it to go to my email address


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    Answered on August 24, 2016 at 10:15 PM

    I checked our mail logs and it looks like all the submissions were sent successfully to your email address. You can also check this on your end by following this guide: How to View All Your Form Email History.

    I also sent a Test Email to your email address and this test was sent successfully. Please check your inbox to confirm. If the notification is not there, you can also check your spam box as they might have been sent there instead. Make sure that is in your trusted senders list.

    If the issue persists, please let us know.