What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with loading form

    Asked by miohonda on August 25, 2016 at 10:58 AM

    I too am having the same issue.

    https://form.jotform.me/62214013911441

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    Answered by Irshad on August 25, 2016 at 11:17 AM

    I am able to see you have added a background image on your Form (https://s3.amazonaws.com//jufs/miohonda/form_files/4.jpg) The size of that background image is 22 MB. And because of that heavy background image, the form is taking long time to load.

     

    I would suggest you to either use low size background image or remove that. 

    I have created a clone form, and removed background image, and now the clone form is loading properly.

    You can check my clone form without background image here: http://jotform.com/62373950274964

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    Answered by miohonda on August 25, 2016 at 10:05 PM

    Thanks, I should have known..

    I decreased the image size and loads much faster now.

    Thanks again!

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    JotForm Support

    Answered by jonathan on August 25, 2016 at 11:24 PM

    Thank you for the confirmation its working now. 

    Contact us again anytime should you require assistance again.

    Cheers