What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account suspended?

    Asked by Ana  on August 25, 2016 at 03:44 PM


    I have an account, but I don't understand why im suspend it. 


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    JotForm Support

    Answered by Kiran on August 25, 2016 at 05:39 PM

    I see that your account is suspended due to the form titled "Reorden" which is violating our terms of usage. This form is collecting Credit card information which is not allowed using JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on phishing. 

    Your account can be activated only if you agree to our terms and agree to delete the guilty fields from your JotForm. Please let us know so that we can activate your account allowing you to delete the guilty fields from the form.