What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found-disabled

    Asked by mcconnel on August 25, 2016 at 05:04 PM

    I just submitted this issue not too long ago and discovered we are getting this error due to asking for a username. I have removed the question from the form, but need the account reinstated as soon as possible please.

    Thank you.

    and thank Long Getting
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    JotForm Support

    Answered by david on August 25, 2016 at 06:23 PM

    I  believe it was the username field in conjunction with one of your forms being partially titled "Password Request Form".  Since that form was not against our terms of use, I whitelisted the form and it should not longer cause any trouble.  I activated your account and your form should be usable once again.