What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled again for using an iframe

    Asked by dearcourseform2 on August 25, 2016 at 05:20 PM

    my form is disabled again for using an iframe i dont understand why this feature is even there when it will only disable my form.

    Page URL:
    https://form.myjotform.com/62376329947570

    form is disabled for
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 25, 2016 at 06:47 PM

    Your account is getting suspended because some of your forms contain the word "User ID". This type words are flagged as words used for collecting login credentials. That's why your forms are rated with a high risk of being phishing forms in the system. I know you aren't asking for login credentials, but this is how the phishing system works.

    I have reactivated your account I would recommend you to use another word instead of "User", or leave just the "ID" word.

    Let us know if you need more help.

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 25, 2016 at 07:15 PM

    Please disregard my previous message, I hadn't notice that you are actually collecting login credentials:

     

    This is something that goes against our terms of use, as explained by my colleague here: https://www.jotform.com/answers/916334 

    Therefor, I have suspended your account, and it shall remain suspend.

    If  you delete these type of field form ALL your forms, we might consider your account eligible for re-activation.