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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email messed up

    Asked by elbeeglade on April 12, 2012 at 12:37 PM


    I've been testing my form (Request for Posting to Website).  When I receive the email, there is in the upper left corner of the email body.  Is that supposed to be there?

    Thank you,


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    JotForm Support

    Answered by abajan on April 12, 2012 at 02:42 PM

    It certainly should not be there. Please delete the notification, replace it with a new one and let us know if that solves the problem.

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    Answered by elbeeglade on April 12, 2012 at 03:08 PM
    I don’t know whether I’m allowed to reply to this email or not. I couldn’t find my question on the forum
    I did delete the email notifications as you suggested and then went back and entered them again (there are three of them). This did correct the problem; however, something else is happening now. Before when I would send a test form, it would show TO: all three email addresses. Now it shows Notification 1. Is this how it is supposed to work? The other two would get Notification 2 and Notification 3?
    I really appreciate your help, Linda Eckersen
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    JotForm Support

    Answered by Mike_T on April 12, 2012 at 06:51 PM

    You can either configure one Notification to send to multiple recipients or use several Notifications, both methods are completely fine.

    It is also possible to set custom notification name:

    Thank you for using our services!

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    Answered by elbeeglade on April 13, 2012 at 08:23 AM
    I love you guys! Thank you so much for your help. Linda
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    Answered by moonzkie on April 13, 2012 at 10:18 AM

    In behalf of my colleagues, we're glad to be of help, if you have questions feel free to contact us.

    Thanks for using JotForm!