What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encrypted Form: Auto Responders not working

    Asked by AMWC on August 25, 2016 at 07:15 PM

    I have been working on several forms and the Auto Response that goes to the person filling out the form doesn't seem to be working properly. I've tested two different forms, checked settings. It works when I test from email settings but obviously sends to the email i'm using to create the forms. I've had two different people test as if they were the person submitting the form and they never received an email response.


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    JotForm Support

    Answered by Mike on August 25, 2016 at 09:32 PM

    Thank you for contacting us.

    We do not currently support Email Autoresponders on Encrypted Forms since there is no way to receive decrypted form data for the end form user.

    A ticket has been sent to our developers to see if we can allow custom text email autoresponder without the form data. There is no ETA for when it can be implemented, but we will let you know if we have any updates.

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    JotForm Support

    Answered by NeilVicente on August 31, 2016 at 08:50 AM

    Hi there,

    Autoresponders for encrypted forms should now be sent properly.

    However, please do note that field values cannot and will never be available in unencrypted format, simply because field values are encrypted before they are sent to our servers.

    Please let us know if you have any more questions.

    Kind regards,