How to I clone a form and put it under a subuser account? I have created subuser accounts but I cannot log in under them

  • Profile Image
    creicks
    Asked on August 26, 2016 at 09:31 AM
  • Profile Image
    Chriistian
    Answered on August 26, 2016 at 10:25 AM

    Hi,

    When you create a sub-user, he/she will receive a message similar to the one below.

     

    The sub-user must then create an account.

    I see that you have created 2 sub-users.

    Which one is having problem? What is the error message you are receiving while logging in?

  • Profile Image
    creicks
    Answered on August 26, 2016 at 10:45 AM
    Our sub users have not received any emails (I have access to both those email accounts).
    Should I delete them and recreate the sub users?
    Thanks,
    Caitlin
    Caitlin H. Reicks, MPA
    Accreditation Services Specialist
    Association of American Medical Colleges (AAMC)
    Liaison Committee on Medical Education (LCME)
    655 K Street NW, Suite 100, Washington, DC 20001
    202-741-6461
    creicks@aamc.org
    www.lcme.org
    www.aamc.org
    ...
  • Profile Image
    Chriistian
    Answered on August 26, 2016 at 11:07 AM

    Hi,

    Did you check the spam/junk folder of the emails? If the emails are not there, yes, please try recreating the sub-users.

    Let us know how it goes.