What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to I clone a form and put it under a subuser account? I have created subuser accounts but I cannot log in under them

    Asked by creicks on August 26, 2016 at 09:31 AM
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    JotForm Support

    Answered by Chriistian on August 26, 2016 at 10:25 AM


    When you create a sub-user, he/she will receive a message similar to the one below.


    The sub-user must then create an account.

    I see that you have created 2 sub-users.

    Which one is having problem? What is the error message you are receiving while logging in?

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    Answered by creicks on August 26, 2016 at 10:45 AM
    Our sub users have not received any emails (I have access to both those email accounts).
    Should I delete them and recreate the sub users?
    Caitlin H. Reicks, MPA
    Accreditation Services Specialist
    Association of American Medical Colleges (AAMC)
    Liaison Committee on Medical Education (LCME)
    655 K Street NW, Suite 100, Washington, DC 20001
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    JotForm Support

    Answered by Chriistian on August 26, 2016 at 11:07 AM


    Did you check the spam/junk folder of the emails? If the emails are not there, yes, please try recreating the sub-users.

    Let us know how it goes.