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    From Submission Notifications.

    Asked by GlenbowMuseum on April 12, 2012 at 05:05 PM

    Sorry this is going to be hard to explain. We've only just begun using JotForm and have a total of 4 forms.  The first form I created was intended to be for our IT and HR departments.  Basically a request for IT services when HR (or any other dept.) hires soemone new.  This particular form then emails helpdesk@company.com which automatically generates a helpdesk ticket for the account to be created, and also emails the HR manager so they have a copy.  This works just fine.

    Form #2 I created was for security.... this one has no need to be emailed to helpdesk@company.com, and is supposed to be set to ONLY email the security manager...... yet when this form is completed and submitted it is STILL emailing the heldpesk@company.com as well as the security manager.... I've even created a new "notification" from scratch for the form and yet it STILL insists on mailing the helpesk... (which we do not want for these security forms)....

    Can anyone point me in the right direction?  What am I doing wrong?  I can't seem to find the "link" between this Form #2 and helpdesk@company.com at all.

    Thanks *fingers are crossed*

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    Answered by AtacanC on April 12, 2012 at 06:08 PM

    Can you please share the form ID with us? So we can take a look at it and fix this as quick as possible.

    Thanks in advance.

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    JotForm Support

    Answered by NeilVicente on April 12, 2012 at 11:11 PM


    Did you use the "Blank Form Template" form to create Form #2 (by cloning)? The said form template contains a notification that is configured to be sent to helpdesk@*****.com.

    Note that cloning a form also copies its notification templates. To solve your problem, simply delete the cloned notification in Form #2.

    Click Setup & Embed > Email Alerts > Notification, then while in the Compose Email screen, click the Delete Email buttton.

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    Answered by GlenbowMuseum on April 13, 2012 at 10:54 AM

    @Neil - yes initially I had created the second form, by cloning the first form... however ... after noticing the email notification was being sent to the helpdesk still, I already created a new notification from scratch.... specifying only the security manager......  (I did say that already), yet it still also goes to the heldpesk.

    @AtacanC - I am not certain what you mean by form ID...... if you can let me know I could possibly do that... what makes me nervous about doing that is if "random person A" submits that form it will be directed to our security manager and he won't be too happy....  can you give me a little more detail.  I do need this fixed and it seems somethign is messed up with notifcations.... but I'm at a loss.

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    Answered by GlenbowMuseum on April 13, 2012 at 11:19 AM

    Just in case.... the link to the form is:


    but I would ask that you please do not submit any forms....

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    JotForm Support

    Answered by liyam on April 13, 2012 at 12:41 PM

    Just to verify; the form that you have pasted, is the form #2 that you're referring, correct?  If so, I just checked and found out that you have created 3 email notifications.

    Notification 1 - sending to helpdesk
    Notification 2 - sending to g****y
    Notification 3 - sending to g****y

    If you do not want this to send to helpdesk, simply delete Notification 1.

    Here are the steps:

    1. Edit the form
    2. Click Setup & Embed
    3. Click Email Alerts
    4. Click Notification
    5. While in the Compose Email screen, click the Delete Email buttton.

    Please let us know if you need further assisance.


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    Answered by GlenbowMuseum on April 13, 2012 at 12:46 PM

    Yes you are correct and maybe this is where my understanding is lacking........ if i delete the notification that emails the helpdesk, will that not dissapear on the other form that uses that notification????  Or are all notifications "seperate" and "per form"?  If that's the case then I completerly understand now... I thought the notifications I was seeing were a complete list that I could choose from.... not just ones associated with that particular form......


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    JotForm Support

    Answered by liyam on April 13, 2012 at 12:58 PM

    Yes, you are correct.  Each email notification is separate.  Deleting the email notification on your form #2 won't affect the email notifications on form #1.  If you are editing form #2, then what you see in the email alerts list are solely for form #2 alerts, and none else.

    If you have other questions or concerns, please do let us know.