Point of contact and customer querie

  • Profile Image
    Nick McCabe
    Asked on April 12, 2012 at 07:10 PM

    Hi there

    My name is Nick I am the social media coordinator for Marketing at Air New Zealand.

     

    A customer of our has gone rouge on our facebook page saying not to use any of our forms because the information is collected by a third party. We have gone back to tell him that our forms are fully secure and safe to use (we love your service her in the social team and always reccomend it) but he is not convinced.

    We were just wondering if you might have been able to write us a statement regarding the access you have to the personal information we collect so we can go back to the customer.

     

    Also we would love to have a sit down with a member of your team at some point (skype coffee?) to catch up. As we use your system quite frequently on theflyingsocialnetwork.com here at air new zealand it would be great to have a point of contact to discuss how we can better use your systems and the options avaliable.

     

    Thanks!

    Nick

  • Profile Image
    jonathan
    Answered on April 12, 2012 at 09:21 PM

    Hi Nick,

    Let me assign your inquiry to the right person suited to answer for it. You will be updated on its progress.

    Thanks.

  • Profile Image
    aytekin
    Answered on April 13, 2012 at 11:20 AM

    Hi Nick,

    I am the CEO and you can write directly to me anytime. Please email me at atank@interlogy.com. I answer all emails within a day. Any questions or suggestions you have please feel free to shoot me an email. 

    Regarding the question about access we have to data. Yes, our staff has access to your data but we will only access it to administration purposes such as if you report a problem on your account. But, we will never access your data for any other purpose or share it with any third party.

    If you have very sensitive data, we also have a product that can be installed in your own servers:

    http://www.interlogy.com/products/jotform/