What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How come it says my form is not found and is disabled?

    Asked by Falafel on August 26, 2016 at 04:20 PM

    My form says it is not found and is disabled, but it's not.

    form disabled form not found
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    Answered by Ben on August 26, 2016 at 05:07 PM

    The reason for the same is because our system had suspended your account. The reason why it did the same is because you were asking for username on your form.

    In general, asking for username, password or both is against our terms of use. Any time it is detected it will cause your account to be suspended (right away or later on, depending on different factors, however it will).

    As such I would suggest removing the same from your forms which will re-activate your account automatically.

    If you do have any issues even after removing those fields, do let us know.

  • Profile Image

    Answered by Falafel on August 26, 2016 at 06:16 PM

    Well I tried with one of the templates too and it didn't work. 

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    JotForm Support

    Answered by Mike on August 26, 2016 at 07:06 PM

    Thank you for your cooperation in this matter. Your account has been re-activated.