Form hangs when it is submitted

  • jxngop
    Asked on August 26, 2016 at 4:54 PM

    Hi! 

     

    I have a registration form set up. Can you look at it to see why folks are having trouble getting it to work? I've had a couple comments that the submission button keeps saying "just loading" or "still loading" something along that line. What have I done wrong that it is not allowing them to easily submit? 

     

    THANKS! 

     

  • Kiran Support Team Lead
    Replied on August 26, 2016 at 6:12 PM

    I have checked the JotForm in your account and see that it is disabled. However, I have enabled and tried submitting the form to test it. I see that the submission went fine from my end and it displayed Thank you page.

    Form hangs when it is submitted Image 1 Screenshot 20

    Please check and let us know if you are referring to a different form. We will be happy to assist you further.