My form is showing up as disabled?

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    Asked on August 26, 2016 at 05:45 PM

    For some reason the forms that I had working all these days have stopped working. I get a Form not found or your form is disabled message. Can you help fix this asap. Thanks.


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    Answered on August 26, 2016 at 06:34 PM

    I checked your forms and they look to be within our terms of use.  It looks like our phishing detector mistook one of your forms for a phishing form.  I activated your account and whitelisted the form causing trouble.  Your forms should be active on again.

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    Answered on August 28, 2016 at 01:21 PM

    So let me see if I understand this correctly:

    You have an automated script that is going through everyone's account, and when it finds a "suspected" phishing form, instead of flagging the form for manual review, it not only suspends the form, but the whole user account with ALL forms in the account?

    And it does this without any email notification to the account owner, or any visible notice even when logged into the account.

    And it does this to all types of forms, including active order forms, potentially costing your clients $100s of $1000s in lost sales.

    And someone in upper management approved this?

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    Answered on August 28, 2016 at 02:34 PM

    This is how the phishing system works for free accounts. The paid accounts get notified via email before suspending.  I can see your form has the word "Login" in its title:

    These type of words are commonly used among phishing forms to steal login credentials. I would recommend you to remove it to avoid this from happening again.

    Let us know if you need more help.