What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Audit capability?

    Asked by Dan Hawke on April 13, 2012 at 12:08 AM

    Hello,

    Can you tell me about how the form data is stored once it is submitted?  How long do you retain it for if we need to get it back?  How is it stored?  Does this still apply if we get the form submissions immediately by email?

    Also, how are they encrypted while on your servers?

    Thanks,

    Dan

  • Profile Image
    JotForm Support

    Answered by liyam on April 13, 2012 at 05:39 AM

    Hello Dan,

    To answer your concerns:

    Each form has its own submissions page.  This is the area where the submissions are stored, except for files which is stored somewhere else.  These information are kept in the submissions pages of every form until such time you decide to delete them.  We do not delete submissions which you have received. 

    Also, as soon as you receive an email notification of the submission, it is as good as you have received the submission and it is already stored in the submissions page.

    In regarding the encryption:  Once you have created the form, you have the option to use JotForm's SSL (HTTPS) based URLs.  The connection encryption of JotForm uses AES-256.  This type of encryption makes it very difficult for unauthorized people to view information traveling between computers.  So it is unlikely that anyone can read the pages that travel across the network.

    If you have other questions or concerns, please let us know.

    Thanks.