What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms Not Coming Through

    Asked by patrick_titanppc on August 26, 2016 at 08:19 PM

    Customers are submitting and I am not getting anything by email OR when I view in my account. 

    Can you take a look?  Are we capped out?





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    JotForm Support

    Answered by liyam on August 26, 2016 at 08:56 PM

    Hello Patrick,

    I don't see anything wrong with your form. You account is active and no limits has been reached yet. I also made a test submission and I did not encounter any problems with it. Can you check if you're having issues on your end with any of your forms?