What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my account is disabled?

    Asked by MathewK on August 28, 2016 at 03:46 PM

    Hi

    I cant view the form it says "Form not found, form has been disable"

    Is it because I have exceeded the monthly quota for free users? What exactly did I do wrong? Kindly help me out with it.

    Thank you

    Page URL:
    https://form.jotform.me/62406310815447

    My Forms my account disabled
  • Profile Image
    JotForm Support

    Answered by Nik_C on August 28, 2016 at 03:59 PM

    I checked your account and I saw that it is auto suspended because of our anti-phishing system. And it happened most probably because of this form: http://www.jotform.me/form/62405815458459

    Since you have word 'username' in it, so please consider changing it to something else.

    I reactivated your account so you will be able to use it now.

    If you have any further questions please let us know.

    Thank you!

  • Profile Image

    Answered by MathewK on August 28, 2016 at 04:00 PM

    Thank you!, Which exact words should I not use in forms so that the forms won't be disabled again.

  • Profile Image
    JotForm Support

    Answered by Nik_C on August 28, 2016 at 04:06 PM

    You're welcome, I'm glad I was able to help.

    Any words related to log in information like username, password. Sensitive information like credit card, social security numbers etc. You can check below the screenshot from our Terms of Use:

    Hope it helps.

    Please let us know if you have further questions.

    Thank you!