Product images incorrectly rotated

  • sofiman
    Asked on August 28, 2016 at 6:19 PM
    - Everytime I add the link of the product picture through payment wizard it shows it rotated, while if you opened the link its normal ! How to solve it ?
  • Mike
    Replied on August 28, 2016 at 6:34 PM

    I have tried to download your product images to my computer and they were not properly rotated once opened locally.

    To fix the issue, please download images to your computer, rotate them in any photo viewer/editor (Windows Photo Viewer worked fine for this purpose on my Windows 7 PC), then re-upload the images and update your product image links.

    If you need any further assistance, please let us know.

  • sofiman
    Replied on August 28, 2016 at 7:51 PM

    No, its right.. check the link from the payment wizard in product image.

     

    https://i.imgsafe.org/36e8be992e.jpg

    as u see its not rotated!

  • Ashwin JotForm Support
    Replied on August 29, 2016 at 1:44 AM

    Hello sofiman,

    I did check the image URL you have share and also your form as well. The image you have shared is a different image which is not added in your form's payment question. Please check the screenshot below:

    Product images incorrectly rotated Image 1 Screenshot 20

     

    As you can see in the screenshot above that the images of all the 3 products is being displayed correctly.

    Thank you!