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    Email notifications not being received with certain email address

    Asked by ethanolrose on August 28, 2016 at 07:42 PM


    My email notifications do not appear to work with a certain email address (contact_admin@bathscouts.org). It does work when I use other email addresses, so seems to be similar to this - http://www.jotform.com/answers/772720



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    email notifications email being received not being received
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    JotForm Support

    Answered by liyam on August 29, 2016 at 01:21 AM

    Hello Ethan,

    I checked your email address but saw in the bounce list the error: 

        Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist. 

    Can you confirm that the said email address (contact_admin@bathscouts.org) is correct?

    I also have removed the email address from the said bounce list so if in case it is working, it should start sending email alerts again to it.


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    Answered by ethanolrose on August 29, 2016 at 05:57 AM


    Thank you - the email address is correct and is now working.

    Many thanks


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    JotForm Support

    Answered by liyam on August 29, 2016 at 07:01 AM

    Thanks for keeping us posted, Ethan.

    Feel free to let us know if you have other questions or concerns.