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Email notifications not being received with certain email addressAsked by ethanolrose on August 28, 2016 at 07:42 PM
My email notifications do not appear to work with a certain email address (email@example.com). It does work when I use other email addresses, so seems to be similar to this - http://www.jotform.com/answers/772720
I checked your email address but saw in the bounce list the error:
Reason(s) : smtp; 550-5.1.1 The email account that you tried to reach does not exist.
Can you confirm that the said email address (firstname.lastname@example.org) is correct?
I also have removed the email address from the said bounce list so if in case it is working, it should start sending email alerts again to it.
Thank you - the email address is correct and is now working.
Thanks for keeping us posted, Ethan.
Feel free to let us know if you have other questions or concerns.