What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled when I preview it

    Asked by bbrown4444 on August 29, 2016 at 03:15 PM

    I can see my form and edit it but when I try to preview it, it says the form is disabled. When I look to enable the form it says it is ENABLED.

    Page URL:
    https://www.jotform.com//?formID=62143578998170

    preview form is disabled enabled
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    JotForm Support

    Answered by Welvin on August 29, 2016 at 04:52 PM

    Your forms are asking for credit card information using our plain text fields. Please be informed that we don't allow such forms. We consider this as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account but I have deleted the said fields. Please refrain from adding the fields again. If you wish to collect a payment at a later date, you can use our payment integrations and enable authorization.

    For example, Paypal. Here's our guide for that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization