What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    when a user fills out the contact form, it shows up in our spam box

    Asked by sidney montgomery on April 13, 2012 at 03:08 PM

    when a user fills out the contact form, it shows up in our spam box

    is there a way to fix this?

  • Profile Image

    Answered by gori-mathew on April 13, 2012 at 04:54 PM

    Hi,

    Sorry for this issue you are experiencing. Try to Change the Sender E-mail to noreply@jotform.com. If it doesnt try whitelisting noreply@jotform.com or adding it to your contacts list. 

    Please let us know if any of the above suggestions fixed the problem and if there's anything else form related with which we may assist you.