What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not showing when viewed on mobile device

    Asked by LameckBookings1 on August 30, 2016 at 03:07 AM

    Hi

     

    I am also experiencing the same problem even though I used i-frame coding. Both forms don't appear on mobile devices. Only the background pic appears. Please assist.

     

    http://classicshuttles.co.za/index.htm

  • Profile Image
    JotForm Support

    Answered by EltonCris on August 30, 2016 at 03:37 AM

    I think it's due to the animation effect on that particular theme you're using.

    I fixed it for you by injecting the following CSS codes to your form. It should be fine by now. Kindly check and let us know if you see any problems.

    @media screen and (max-width:768px){

    .form-all {

    animation:  !important;

    -webkit-animation: none !important;

    opacity: 1 !important;

    }

    .form-input {

    width: 100% !important;

    }

    [data-type="control_datetime"] .form-sub-label-container,

    [data-type="control_phone"] .form-sub-label-container {

    width: auto !important;

    }

    .phone-separate, .date-separate {

    display: none;

    }

    .form-buttons-wrapper button {

    width: 30%;

    }}

    Result:

    We will also contact the creator of that theme and ask him to fix it so you can use it in the future without any problems.

    Thanks!

  • Profile Image

    Answered by LameckBookings1 on August 30, 2016 at 07:47 AM

    Hi Elton

     

    This has been resolved. Thanks for your help.

  • Profile Image
    JotForm Support

    Answered by liyam on August 30, 2016 at 09:01 AM

    On behalf of Elton, you are welcome.

    Feel free to let us know if you have other questions or concerns.

    Thanks.