Cannot upgrade from Storage to Bronze

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    borneol
    Asked on August 30, 2016 at 09:35 AM

    Hello,

     

    I've tried to upgrade my account without success.

    Could you please tell me why?

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    Welvin
    Answered on August 30, 2016 at 11:37 AM

    I think this is because the payment was made through FastSpring. We can do it for you, please confirm if you want to upgrade to Bronze Bi-Yearly. You are currently subscribed to Storage Bi-Yearly.

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    borneol
    Answered on August 30, 2016 at 11:46 AM
    Hello,
    Yes I confirm I want to upgrade to Bronze 2-Years at 269$
    Thank you
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    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : Tuesday, August 30, 2016 11:37 AM
    À : Lionel Dudziak
    Objet : Re: Cannot upgrade from Storage to Bronze
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    Answered by Welvin
    I think this is because the payment was made through FastSpring. We can do it for you, please confirm if you want to upgrade to Bronze Bi-Yearly. You are currently subscribed to Storage Bi-Yearly.
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    Jeanette
    Answered on August 30, 2016 at 01:41 PM

    I have made the switch, you should see a return of ($78.16 USD) in your card **4852