What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot upgrade from Storage to Bronze

    Asked by borneol on August 30, 2016 at 09:35 AM

    Hello,

     

    I've tried to upgrade my account without success.

    Could you please tell me why?

  • Profile Image
    JotForm Support

    Answered by Welvin on August 30, 2016 at 11:37 AM

    I think this is because the payment was made through FastSpring. We can do it for you, please confirm if you want to upgrade to Bronze Bi-Yearly. You are currently subscribed to Storage Bi-Yearly.

  • Profile Image

    Answered by borneol on August 30, 2016 at 11:46 AM
    Hello,
    Yes I confirm I want to upgrade to Bronze 2-Years at 269$
    Thank you
    [LionelD-ldc_signature]
    [facebook][twitter]
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : Tuesday, August 30, 2016 11:37 AM
    À : Lionel Dudziak
    Objet : Re: Cannot upgrade from Storage to Bronze
    A new response has been received:
    /www.jotform.com>[JOTFORM]/www.jotform.com/>/www.jotform.com>
    Answered by Welvin
    I think this is because the payment was made through FastSpring. We can do it for you, please confirm if you want to upgrade to Bronze Bi-Yearly. You are currently subscribed to Storage Bi-Yearly.
    View this thread on browser » Unsubscribe Thread
    1472571445
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 30, 2016 at 01:41 PM

    I have made the switch, you should see a return of ($78.16 USD) in your card **4852