What are the payment transaction limits for free accounts

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    Asked on August 30, 2016 at 02:56 PM

    I'm pretty non plussed right now with your company. My non profit is in the midlde of a contest requiring payment and submission and I've just been all of a sudden notified there is no form. 

    After deleting all of my saved submission and still not getting the form back I find that the limit is because of payment transactions. Your pricing option say NOTHING about the limits on payment transactions. 



    On top of that, I am trying to now upgrade with the non profit option and it does nothing when I click on it. Just takes me back to my own account page.... 



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    Answered on August 30, 2016 at 06:56 PM

    Under the Free plan, we do indeed state that Free accounts can receive 10 payments per month:

    Deleting submissions does not clear up space as these limits are monthly, not storage. 

    If you would like to apply for the non-profit discount, that can be done through this page:


    I have activated your form while you get things sorted, though it will return to over limit status shortly.