What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What are the payment transaction limits for free accounts

    Asked by TBAEP_FL on August 30, 2016 at 02:56 PM

    I'm pretty non plussed right now with your company. My non profit is in the midlde of a contest requiring payment and submission and I've just been all of a sudden notified there is no form. 

    After deleting all of my saved submission and still not getting the form back I find that the limit is because of payment transactions. Your pricing option say NOTHING about the limits on payment transactions. 



    On top of that, I am trying to now upgrade with the non profit option and it does nothing when I click on it. Just takes me back to my own account page.... 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 30, 2016 at 06:56 PM

    Under the Free plan, we do indeed state that Free accounts can receive 10 payments per month:

    Deleting submissions does not clear up space as these limits are monthly, not storage. 

    If you would like to apply for the non-profit discount, that can be done through this page:


    I have activated your form while you get things sorted, though it will return to over limit status shortly.