I've finded a cookie failure... ?

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    Topsy KRETTS
    Asked on April 14, 2012 at 09:57 AM

    Hello JotForm Team,

    This morning, I was creating forms, and then I've launched "CCleaner" to clean my computer, but after that all my cookies were deleted (and forms).

    So I've tried to backup my forms by trying to "Add" my own cookies in the "Cookie Manager+", it was a cookie like "guest_NUMBERS" and it worked !

    Is it a failure ?

    Best regards.

    Topsy K.

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    Answered on April 14, 2012 at 10:44 AM

    Hello Topsy.  Guest forms uses cookies for reference for browsers so that once the guest users tries to visit jotform.com again, the forms he created would then appear.

    Deleting the cookies will make your forms inaccessible from viewing the submissions and from editing.  To prevent this, it is best for a guest user to create a username to have a free account.  This will prevent forms from getting lost. Also, free accounts have a higher submissions and file storage capacity compared to guest forms.

    To create an account, simply click the long orange button just below the login form fields

    If you have other questions or concerns, please do let us know.


  • Profile Image
    Answered on April 14, 2012 at 11:07 AM

    Ah ok.
    Thanks for the reply :)

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    Answered on April 14, 2012 at 11:11 AM

    Also, if you need forms to be tranferred to your free account, please do let us know by giving us the form IDs or the form URLs that need to be transferred.