What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've finded a cookie failure... ?

    Asked by Topsy KRETTS on April 14, 2012 at 09:57 AM

    Hello JotForm Team,

    This morning, I was creating forms, and then I've launched "CCleaner" to clean my computer, but after that all my cookies were deleted (and forms).

    So I've tried to backup my forms by trying to "Add" my own cookies in the "Cookie Manager+", it was a cookie like "guest_NUMBERS" and it worked !

    Is it a failure ?

    Best regards.

    Topsy K.

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    JotForm Support

    Answered by liyam on April 14, 2012 at 10:44 AM

    Hello Topsy.  Guest forms uses cookies for reference for browsers so that once the guest users tries to visit jotform.com again, the forms he created would then appear.

    Deleting the cookies will make your forms inaccessible from viewing the submissions and from editing.  To prevent this, it is best for a guest user to create a username to have a free account.  This will prevent forms from getting lost. Also, free accounts have a higher submissions and file storage capacity compared to guest forms.

    To create an account, simply click the long orange button just below the login form fields

    If you have other questions or concerns, please do let us know.


  • Profile Image

    Answered by TopsyKretts on April 14, 2012 at 11:07 AM

    Ah ok.
    Thanks for the reply :)

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    JotForm Support

    Answered by liyam on April 14, 2012 at 11:11 AM

    Also, if you need forms to be tranferred to your free account, please do let us know by giving us the form IDs or the form URLs that need to be transferred.