What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payment did not go through today becauase I am using a new paypal account now. Please Help me figure out how to pay for my service.

    Asked by cellsolutionz on April 14, 2012 at 11:50 AM
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    Answered by fxr on April 14, 2012 at 12:41 PM

    Your account will be downgraded tomorrow, you just need to follow the upgrade process again with your new paypal account.

    If you want we can co-ordinate the process between us now or over the next few hours and do it manually, where we would revert your account to FREE then inform you so that you are able to quickly re-upgrade to Premium. 

    Let us know how you wish to proceed or if you have any questions. 

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    Answered by cellsolutionz on April 14, 2012 at 12:42 PM

    Yes please downgrade it to free so I can do the upgrade process again. Thanks

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    Answered by fxr on April 14, 2012 at 01:21 PM

    OK, thats done. Please log out of your JotForm account and log back in then work the normal upgrade process.

    I will keep an eye here and make sure there is no issues with your forms while you do that.


    Let us know if you do run into any problems.