What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I export my submissions without them being encrypted?

    Asked by FreshlincLtd on August 31, 2016 at 11:50 AM

    i have some encrypted forms only website.

    When i receive notification from Jotform i can open the form (with the encryption key) and see the form as it should be.

    When i download the forms as PDF or Excel from the jot form website they are still encrypted. 

    How can i export encrypted files from jot form with out them being encrypted? 

    encrypted forms downloading encryption excel
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    JotForm Support

    Answered by Welvin on August 31, 2016 at 01:37 PM

    I'm sorry, but Excel or PDF download are all not available when encryption is enabled. You can download them but the data is not readable as they are encrypted. You can only view the submissions in the form submissions page - right after you provide the key.

    To know more about the encryption, please check this guide:

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them