Not receiving email notification, but received autoresponder email.

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    MathewK
    Asked on August 31, 2016 at 04:27 PM

    I have created application system for students to apply to but when I tested it for first time by applying I didn't receive the notification email but received autoresponder. Kindly help me out.

     

    The form is actually login restricted, so the link for the form is - https://form.jotform.me/62383187370459

     

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    Kevin_G
    Answered on August 31, 2016 at 08:16 PM

    I have checked the email addresses that you're using on your form and I can see they're fine, they're not currently into our bounce list, one of the reasons why emails do not send. 

    I have also checked your email notification and it seems properly set up, what I would suggest you is to ask your email provider to white-list our IP addresses so you avoid emails to not reach your inbox because of any security filter, here is the guide: Whitelisting-JotMails-IP-Addresses

    I have also submitted your form and I can see the email was successfully sent to your email addresses, here is a screenshot of the email log: 

    Please try white-listing our IP addresses, do let  us know if after doing that you're still unable to get  your emails. 

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    MathewK
    Answered on August 31, 2016 at 08:45 PM
    Thank you for mailing us  our office will contact you shortlyRegardsMathew.K.Ninanwww.europeeducationconsultant.comskype: mathew.ninan9mail.roinfosys@yahoo.com / gmail.comEnquires: info@europeeducationconsultant.comCall: +919633599345 +918860579212Corp.Office: M.G Road,Trivandrum Kerala India-(S)Regional Office: Palace Road, Trichur,India (S)
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