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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification, but received autoresponder email.

    Asked by MathewK on August 31, 2016 at 04:27 PM

    I have created application system for students to apply to but when I tested it for first time by applying I didn't receive the notification email but received autoresponder. Kindly help me out.


    The form is actually login restricted, so the link for the form is - https://form.jotform.me/62383187370459


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    JotForm Support

    Answered by Kevin_G on August 31, 2016 at 08:16 PM

    I have checked the email addresses that you're using on your form and I can see they're fine, they're not currently into our bounce list, one of the reasons why emails do not send. 

    I have also checked your email notification and it seems properly set up, what I would suggest you is to ask your email provider to white-list our IP addresses so you avoid emails to not reach your inbox because of any security filter, here is the guide: Whitelisting-JotMails-IP-Addresses

    I have also submitted your form and I can see the email was successfully sent to your email addresses, here is a screenshot of the email log: 

    Please try white-listing our IP addresses, do let  us know if after doing that you're still unable to get  your emails. 

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    Answered by MathewK on August 31, 2016 at 08:45 PM
    Thank you for mailing us  our office will contact you shortlyRegardsMathew.K.Ninanwww.europeeducationconsultant.comskype: mathew.ninan9mail.roinfosys@yahoo.com / gmail.comEnquires: info@europeeducationconsultant.comCall: +919633599345 +918860579212Corp.Office: M.G Road,Trivandrum Kerala India-(S)Regional Office: Palace Road, Trichur,India (S)